Refund policy

Overview

Our commitment to you

At MyBlokkies, we want every child — and every parent — to be delighted with their purchase. This policy is designed to comply fully with the Consumer Protection Act 68 of 2008 (CPA) and applies to all purchases made through www.MyBlokkies.com.

If something is not right with your order, we will do our best to make it right — quickly and without hassle.

South African law protects you. The Consumer Protection Act gives you the right to return unsafe, defective, or substandard goods within 6 months of delivery — no questions asked. This policy honours those rights in full.

Standard returns

Returning an unwanted item

Changed your mind? No problem. You may return most items within 10 business days of receiving your order, provided the following conditions are met:

  • The item is in its original, unused condition
  • All original packaging, tags, and accessories are included
  • The item has not been assembled, built, or played with
  • You have proof of purchase (order confirmation email or invoice)

Please note: Returns initiated after 10 business days will only be accepted if the item is defective or not as described — see the section on defective goods below.

Items that cannot be returned

For hygiene, safety, and product integrity reasons, we are unable to accept returns on:

  • Items that have been assembled, used, or had stickers applied
  • Products where original seals or safety wrapping have been broken (unless defective)
  • Downloadable or digital products
  • Items marked as "Final Sale" or "Non-returnable" at the time of purchase
  • Gift cards

These exclusions do not apply to defective or unsafe goods. Your statutory rights under the CPA remain unaffected.

Your legal rights · CPA Section 56

Defective, unsafe, or not as described

The Consumer Protection Act requires that all goods sold are safe, of good quality, and match their description. If your product fails to meet these standards, you are entitled to the following remedies within 6 months of delivery:

Remedy What this means for you
Replacement We send you a brand-new, equivalent item.
Full refund We refund the full purchase price, including any delivery fees you paid.

The choice of remedy is yours. We will honour your selected remedy at no cost, including arranging and covering the cost of return shipping for defective items.

Process

How to return an item

Follow these steps to initiate your return:

  1. Contact us first Email us at myblokkies@gmail.com within the applicable return window. Include your order number, the item(s) you wish to return, and the reason for the return.
  2. Package and ship the item Pack the item securely in its original packaging where possible. Clearly mark the RA number on the outside of the parcel. For defective items, we will arrange a courier at our cost. For change-of-mind returns, return shipping costs are your responsibility.
  3. We inspect and process Once we receive and inspect the returned item, we will notify you within 3 business days. Approved returns are processed promptly.
  4. Receive your refund, replacement, or repaired item Refunds are issued to your original payment method. Replacements are dispatched via standard delivery.
Refunds

Refund timelines and methods

Approved refunds are processed as follows:

Payment method Refund timeline
Credit / Debit card 5–7 business days after approval (processing time depends on your bank)
EFT / Bank transfer 3–5 business days after approval
PayFast / PayGate / Instant EFT 5–7 business days after approval
Gift card / Store credit Credited to your account within 1 business day

Refunds are always returned to the original payment method used at checkout. We are unable to redirect refunds to a different account or card.

Tip: If your refund does not appear within the stated timeframe, please check with your bank before contacting us — some banks process reversals slightly differently. If the issue persists, email us at myblokkies@gmail.com.

Exchanges

Exchanging an item

We offer exchanges on eligible items (same conditions as standard returns apply). If you would like a different size, colour, or product:

  • Initiate a return following the steps above, selecting "Exchange" as your reason
  • Once we confirm receipt of the original item, we will dispatch your replacement
  • If the exchange item is of higher value, you will be invoiced for the difference
  • If the exchange item is of lower value, the difference will be refunded to your original payment method
Delivery issues

Wrong, missing, or damaged in transit

We take great care in packing every order, but mistakes and transit damage can occasionally occur. If your order arrives incorrect, incomplete, or visibly damaged:

  • Contact us within 48 hours of delivery
  • Attach photos of the packaging and the item as received
  • We will arrange for a replacement or refund at no cost to you

Failure to report damage within 48 hours may limit our ability to claim against the courier on your behalf, but your CPA rights remain intact for up to 6 months for defective goods.

Legal basis

Applicable law

This policy is governed by the laws of the Republic of South Africa. Key legislation that informs your rights includes:

  • Consumer Protection Act 68 of 2008 — your core consumer rights
  • Electronic Communications and Transactions Act 25 of 2002 (ECT Act) — online shopping rights, including a 7-day cooling-off period for direct marketing transactions
  • National Credit Act 34 of 2005 — where applicable

If you believe we have not honoured your rights, you may contact the National Consumer Commission (NCC) at www.thencc.org.za or the Consumer Goods and Services Ombud (CGSO) at www.cgso.org.za.

Get in touch

Contact us

Our customer care team is here to help. Reach out and we will respond within 2 business days.